Came during their private sale and got an amazing deal on an entirely new kitchen. I came in with the exact models I had been researching for months and their salesmen Tom helped me price them out. Their price on the models I wanted was well below every where else I had gone. I definitely recommend Atlantic!
Bought over $15,000 of new appliances including a 48" Wolf range. We experienced an issue with the microwave a couple months after the warranty expired. Through e-mail Atlantic Appliance said I had to contact the manufacturer and could offer no assistance. My whole thought of going through a local non-big box store to purchase all of our appliances would be better service after the sale. My expectation by going through a locally owned smaller business would have benefits over the big box stores. I was proved wrong with this situation. After several calls to multiple people it was clear they offered no advantage over the big box store in terms of support after warranty coverage. In this example Atlantic Appliance has done an excellent job commoditizing their value proposition. There is no reason to pay top dollar at Atlantic Appliance. Big box stores generally offer better pricing (especially when you spend over 15k) and you would get the same service after the sale.
2017
Although I have purchased my appliances at Atlantic Appliances since my move to Yorktown 35+ years ago, I will no longer be doing so. I recently bought a small fridge for my 81 year mother, on a fixed income. Her old fridge was working again the night of the order, as I was cleaning it out. Therefore, more than 24 hours prior to delivery I cancelled the order. Tom, the sales man informed me that there would be a restocking fee and gave my mother a discount on that fee charging her $50. No mention or disclosure was made of a fee, should the order be cancelled, at time of purchase. I would expect this type of service from a big box store, but not from a "neighborhood" store for a long time, loyal customer.
Great service, and got a great deal on my Whirlpool front load washer and dryer set.
Always the best service and price! I just replaced my 10 year old kitchen with all new Kitchenaid appliances. Atlantic was $1800 cheaper than Home Depot! Not sure why people left negative reviews, I have been dealing with Atlantic for 25 years and have never had a single issue.
I never received any response to my 2016 review. I have sold my home, and bought a new one also in Yorktown and am remodeling my kitchen. I bought all new GE kitchen appliances and washer dryer from a different store. Very happy with my decision to no longer deal with Atlantic Appliances.
Atlantic Appliance is a US Electronics Store based in Yorktown Heights, New York. Atlantic Appliance is located at 50 Triangle Center, Yorktown Heights, NY 10598, USA.
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