I wish I could give 0 star for the "manager on duty" that I talked to with the last name "hope". We ordered a hot water heater as well as the installation on a Saturday. We were told it would arrive on Wednesday and we should arrange installation on Wednesday or Thursday. To be safe, we arranged for Thursday. I took half day off waiting for installation. But nothing happened and Nobody called! When I finally called back Sears , I was told the heater was still on the truck. The "manager on duty" told me she didn't have manpower to unload it. But they don't even have the manpower to call a customer who is waiting? After I made 40 phone calls between this Sears, their installation 866 number, and the installer, I had to take another half day off the next day to have it installed. Yes, it was finally installed the next day. Yes, the person in store I talked to the next day was quite helpful. But I have to say the whole process of this purchase was too painful. They don't call you for anything unexpected that happened on their end. I also feel it was quite arrogant to tell a customer that your product is here but we won't be able to move it off the truck, so you have to take another cold shower , take another half day off and make another appointment.
On November 27, 2016, after the return of the original washer and dryer we went back to the Sears Store located at 600 Lee Blvd in Yorktown Heights NY and selected a new washer and dryer set. ONCE AGAIN we went through the measurements of the items the need for LEFT VENTING and this new model also needed left door opening. ALL OF THESE REQUIREMENTS WERE ON THE SALES SLIP.
Lucky if you can find someone working there, even luckier if they can answer your question.
Remember now this is the second washer and dryer and the third delivery scheduled for the washer and dryer.
Having already taken off two (2) days of work for each of the delivery dates I asked how to order the kit. I was told to go back to the store on Lee Blvd in Yorktown Heights, New York. Needless to say this was not the answer I was looking for to resolve the matter but Frank assured me that he would also email the store to make sure there were no future problems. Frank gave me the number of the kit that had to be ordered to make sure there were no mistakes.
We now get a new date for the delivery of the washer and dryer of December 14, 2016. Email and robocall as before take off from work the truck pulls up the employee gets out looks at the mud room and says "NO GOOD THE DRYER IS NOT LEFT VENTED." He checks his paperwork and confirms that HIS paperwork FROM THE WAREHOUSE says left vented dryer says he is sorry and wants to call his office.
Thereafter we were notified that the delivery would be December 4, 2016. On December 3, 2016 we received a call from a person who we could not understand allegedly from the Sears warehouse in New Jersey. When we finally convinced this woman that we needed to speak to someone we could understand a pleasant individual named Frank got on the telephone and told us that there was a mistake there would be no delivery on December 4, 2016 and that we needed to order a kit for the left hand door for the machine.
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Staff is friendly, easy to find things, clean store
This review should not even be one star rather it should be a completely negative rating. The short version is that after two (2) attempts to purchase a washer and dryer from the Sears Store in Yorktown Heights, NY Sears was unable to properly deliver the items purchased. You can not make up a story like this . Prior to November 27, 2016, my wife and I went to the Sears Store on Lee Boulevard in Yorktown Heights, NY 10598 to purchase a washer and dryer. We selected the items we wanted went through all of the measurement with the salesperson discussed terms and conditions and bought the items. Prior to the arrival of the items we were notified of a delivery date and received a robo call for the time window for the items to be delivered. When the truck showed up, the employee that was going to do the installation looked at the dryer and told me it was not good because it needed a left vent and they could not vent the dryer to the left. He was nice called his office they put me on the phone and told me that the model selected could not be left vented I had to buy a new model.
He calls his office puts me on the telephone and now a month later guess what ............................NO WASHER AND DRYER.
It gets better.
Well guess what? I called the store and no one wanted to deal with me as my salesperson Richard was not present. A woman finally got on the telephone and told me they could order the venting kit. I told this woman that I was told that it was a door kit by the warehouse and gave her the number of the kit that Frank had given me. The kit had an additional cost of $50 and she was more than adamant that it was a venting kit. You would have thought that Sears might have thought about this additional charge under the circumstances but I digress. When I questioned why if the paperwork clearly indicated that the dryer was required to be left vented no kit was ordered at the time of purchase? In response she basically blamed her co-worker who sold me the items for the mistake.
Not good. Don't have blade for craftsman mower selling at an 80 premium over online. Could not look up my extended warranty info on product purchased 2 1/2 years ago this is the hard goods section. Used to be there strength. If I was Stanley I would be concerned about the how Sears represents the craftsman name almost like negative goodwill.
Sears is a US Department Store based in Yorktown Heights, New York. Sears is located at 600 Lee Blvd, Yorktown Heights, NY 10598, USA.
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